I.T Implementation Plan for ProComm Technology Solutions, an IT Term Paper

I.T Implementation Plan for ProComm Technology Solutions, an IT Consulting Company - Term Paper Example This is effectively realized through our wide range of products and services that seek to deliver a new way of handling day to day business affairs with the incorporation of IT infrastructure. Business Overview and Structure ProComm responds to a dynamic market and is therefore structured uniquely to handle the challenges that come with such changes. It consists of various departments and technical specialists organized into multidisciplinary teams. The organizational structure of ProComm is considered an adhocracy characterized by several levels of management (Laudon & Laudon). The business is characterized by a senior management staff consisting of a top CEO/President, VP/Sales & Marketing. Their role in the company is to make long-range strategic decisions about products and services as well as ensure the financial performance of the company. Middle management will consist of a Director of Sales and a Director of Operations. They carry out the programs and plans of senior manageme nt while monitoring the daily activities of the business. Knowledge workers will consist of a small team of sales people with regional territories. Their job role is to identify and interact with potential customers, make customers aware of the products and services offered and procure work for the firm. The production and service workers are the employees that actually produce and implement the services of the company. They will be led by a team leader/supervisor. Their main function is to assemble products and implement services, check for quality assurance and produce bills of materials when jobs are completed. Business Process and Services The performance of a firm depends on how well its business processes are planned and synchronized. Business processes can be a source of competitive advantage if they enable the company to execute better than its rivals. The major business functions of the company will consist of Business Process Management, Sales and Marketing, Production and Services, Finance and Accounting, and Human Resources. Business Process Management Business Process Management (BPM) is a "holistic management" approach to aligning an organization's core processes with the needs of clients. This promotes business efficiency while at the same time striving for flexible innovation, and technology integration. It makes the organization's workflow more effective, and capable of adapting to a dynamic market. Senior management will be in charge of BPM, and also have at their disposal Executive Support System functionality. The system offers a powerful management tool to gather and analyze information throughout the firm. It produces user-defined reports instantaneously, enabling decision makers at all levels to view integrated financial, clinical, and statistical information from all departments (Meditech 2010). In the middle management hierarchy the Operations manager will be entailed with a Transaction Processing System to keep track of elementary act ivities and transactions of the organization. These transactions include: sales, receipts, cash deposits, payroll, credit decisions and service flow that make up the day o day company activity. The Director of Sales will be entailed with a Decision Support System focus on problems that are unique, and the solution may not be fully predefined. They try to answer questions of possible future outcomes based on certain circumstances (Laudon & Laudon, 2010). Sales and Marketin